- #How to add new marked hands in holdem manager 2 how to#
- #How to add new marked hands in holdem manager 2 archive#
- #How to add new marked hands in holdem manager 2 software#
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
#How to add new marked hands in holdem manager 2 software#
Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? Save a copy of the original Hand history for the table with the issue Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot Attach a screen shot of the table/desktop You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging Please enable the Settings > Feature Logging > 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread. When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
#How to add new marked hands in holdem manager 2 archive#
The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. Please include a link to the relevant thread if you posted this in the forums and send it to original hands that are auto-imported get moved to an archive for performance reasons. If you have a large sample just send us a small sample which you can reproduce the problems with. If none of the above steps helped please zip and email the problem hand histories.
#How to add new marked hands in holdem manager 2 how to#
Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work? If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. This is why regular backups are a good idea. If the new database seems to work properly, it sounds like your database might be corrupt. Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands If you continue to have problems, try the following: Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)